Sheraton Boston Hotel
Director of Strategy
IBM Global Insurance
Mark McLaughlin is IBMs Director of Strategy for Insurance. Mark leads IBMs Global Insurance Team, which defines IBMs point of view on insurance business issues, directs IBMs investments in Insurance Solutions, and deploys global experts to solve business and technical issues for the worlds largest insurers. Mark has authored and presented insurance industry studies to many of the worlds top insurers and is a frequent conference presenter. Mark also directs innovation workshops and discussions with senior insurance leaders, bringing IBMs worldwide expertise and IBM Research insights together to build sustainable competitive advantage.
Mark previously has led business units in technology infrastructure, CRM, and insurance process consultancy. Mark has personally led implementations of commercial claims systems, PMO organizations, data warehouses, and underwriting expert systems for multiple top 10 US P&C insurers. He is a 20-year veteran of the insurance industry.