January 23, 2014
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Recent Stories From this Author
Predicting the Unpredictable
June 7, 2012 The Invisible Gorilla, New Coke and other phenomena can teach us to anticipate and embrace unexpected twists.
A Historical Discussion of Business Management
January 19, 2012 Business principles of management dating back 100 years still provide insights into fostering continuous growth and efficiency.
Should You Care About Fairness?
May 25, 2010 One of the keys to good employee management, and ensuring fairness, for insurers is open, effective communication.
The Cost of Quality
February 18, 2010 Maintaining control over quality should be your strategic objective, but how do you do so when you are forced to cut costs?
The Hunt for Easter Eggs
October 1, 2009 Insurers should examine their current systems for untapped features and functionality.